Support #3365
closed
LAGCC reset password issue
Added by Sarah Morgano over 9 years ago.
Updated about 8 years ago.
Description
In the past few months, many members from LAGCC have reported not being able to reset their passwords because the email didn't contain the reset password link. I've contacted the IT department at LaGuardia and they responded with the following:
I will be happy to assist with regards to addressing this issue, my contact information is attached.
We do not currently block any outbound traffic from our network, Is there a link to the page that I can use to troubleshoot?
Thanks,
--== From The World's Community College ==--
Joseph B. Taveras
Acting Director
Department of Network Administration
Division of Information Technology
LaGuardia Community College
The City University of New York
31-10 Thomson Avenue M-416
Long Island City, N.Y. 11101-3007
Direct: 718-482-6156
Mobile: 347-203-9128
Files
- Status changed from New to Assigned
- Assignee set to Boone Gorges
Thanks, Sarah.
Boone, can you troubleshoot this or should we have GC IT handle it?
Hi Sarah,
Just taking a closer look at the response. The issue at hand does not concern blocking outbound traffic, but rather incoming email not reaching its intended recipients (as far as we can tell). Can you clarify this with LAGCC, please? Thanks.
My reading of the issue is that the emails are getting through, but that the address is getting stripped out of them. ("the email didn't contain...")
Can we get more precise examples of what's happening? Including text of emails. I have a feeling that this is due to the email provider doing some crummy filtering of links in email text. See https://core.trac.wordpress.org/ticket/25350 for an example.
Hi Boone,
This is the only example I have.
Best,
Sarah
Thanks, Sarah. This does suggest that it's a problem with the email service that LAGCC is using. I'd suggest passing this issue along to their IT staff.
- Assignee changed from Boone Gorges to Sarah Morgano
Following up on this, Sarah. Did you reach out again to Laguardia IT?
The email from that member just made me realize that I didn't. I just emailed them. Sorry for the oversight.
No problem! Please let me know when they've responded.
- Target version set to Not tracked
- Status changed from Assigned to Resolved
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