CUNY Academic Commons

Matt - The RBE error logs don't show anything obvious. I tried resetting the plugin, but it doesn't appear to have had an effect. I'm at a conference this weekend, so I'm afraid there's nothing else that I can do to debug this at the moment. I will try to find some time in the next day to dig more deeply into it.

Argh - sorry to bother you while you are away.

I just tried posting to a test group but messages are still not creating email notifications.

My impression is that Ray is sometimes able to see some reservoir of unreleased messages that he then releases when there is an error. I have no idea where that list of messages would be . . . mandrill?

A thought: I did receive an email notification for a BP doc I edited in a group. Perhaps this is specifically related to group forum posts, and maybe is related to our 1.7 BBPress forum upgrade? Perhaps there are altered hooks that we need to take account of?

File upload notifications are also unaffected

All email notification and RBE functionality appears to be working normally as far as I can see. I just tested with a couple of different items.

I wonder if this is a problem that is somehow specific to your account. Have you received other reports of the problem? The sending of email notifications and the handling of RBE email are completely independent of each other, so I'm skeptical that a single global problem would happen to break both.

I do not appear to have the credentials to check the gmail account where incoming RBE items are queued. Checking there would be the next step in debugging. Maybe you could see if you have them (cunyacademiccommons@gmail.com).

I just checked the logs and I believe I see the problem.

Matt: Are you using the older group new topic email address to attempt to post a new topic? If so, that's probably the problem. For bbPress 2, I made the decision to use a different parameter instead of using the older legacy forums parameter for the new topic email hash. This means you need to use the new group topic email address that is displayed on the group site and use that address from now on to post new topics. Let me know if that works for you and sorry for not disclosing this tidbit until now!

Boone: I have the credentials for the GMail account. I'll forward them to you.

Are you using the older group new topic email address to attempt to post a new topic? If so, that's probably the problem. For bbPress 2, I made the decision to use a different parameter instead of using the older legacy forums parameter for the new topic email hash. This means you need to use the new group topic email address that is displayed on the group site and use that address from now on to post new topics.

Hi Ray -- thanks -- that could very well be the problem. We did not inform users about this change, did we?

Boone, I did not receive an email notification for a topic I posted directly to the Commons website, but I will start a separate ticket for that.

We did not inform users about this change, did we?

We did not unfortunately. This only would affect a small subset of users though. I can compile a list of these users if you want so we can reach out to these users directly.

Thanks. Sure -- if you know who to contact, that would be good.

I did post a message to RBE earlier today without a problem. Marking ticket as resolved, though this ticket -- http://redmine.gc.cuny.edu/issues/3601 -- is still unresolved.