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Bug #4881

closed

ZenDesk emails not being sent

Added by Marilyn Weber about 9 years ago. Updated almost 9 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
ZenDesk
Target version:
Not tracked
Start date:
2015-11-10
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

I have not been receiving any tickets through ZenDesk lately, and three have come through the Commons email address. Any idea what is going on?

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 #1

Updated by Marilyn Weber about 9 years ago

I just tested it and it works fine when I submit an issue. (I also received this from Stephen by the way - "When I click the word Title on my new paper, the word disappears, but so does the cursor.")

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 #2

Updated by Marilyn Weber about 9 years ago

Well, I've just received a ticket from a non-ZenDesk admin, so perhaps this was just a fluke.

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 #3

Updated by Matt Gold about 9 years ago

Well, the GC recently disabled email forwarding for GC addresses. Could that be related? I can't remember how we set up Zendesk to pick up tickets from the Commons address.

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 #4

Updated by Boone Gorges about 9 years ago

  • Subject changed from ZenDesk to ZenDesk emails not being sent
  • Category name set to ZenDesk
  • Target version set to Not tracked
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 #5

Updated by Marilyn Weber about 9 years ago

Boone -
I think this ticket can be closed. Matt has directed me to have Ray just change the request destination to ZD directly. That should do it.

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 #6

Updated by Raymond Hoh almost 9 years ago

  • Status changed from New to Resolved

Going to close this as we resolved this a few weeks ago.

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