Bug #4881
closed
ZenDesk emails not being sent
Added by Marilyn Weber over 8 years ago.
Updated over 8 years ago.
Description
I have not been receiving any tickets through ZenDesk lately, and three have come through the Commons email address. Any idea what is going on?
I just tested it and it works fine when I submit an issue. (I also received this from Stephen by the way - "When I click the word Title on my new paper, the word disappears, but so does the cursor.")
Well, I've just received a ticket from a non-ZenDesk admin, so perhaps this was just a fluke.
Well, the GC recently disabled email forwarding for GC addresses. Could that be related? I can't remember how we set up Zendesk to pick up tickets from the Commons address.
- Subject changed from ZenDesk to ZenDesk emails not being sent
- Category name set to ZenDesk
- Target version set to Not tracked
Boone -
I think this ticket can be closed. Matt has directed me to have Ray just change the request destination to ZD directly. That should do it.
- Status changed from New to Resolved
Going to close this as we resolved this a few weeks ago.
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