Support #5096
closed
- Status changed from New to Assigned
- Assignee set to Matt Gold
- Target version set to Not tracked
Assigning to Matt to make the request of IT.
Lauren wrote me to say that she has made the changes on her side.
IT reports that this was done.
- Status changed from Assigned to Resolved
- Status changed from Resolved to Assigned
- Assignee changed from Matt Gold to scott voth
Scott, we received word from IT that this domain is no longer mapped to the Commons. Could you reach out to the user to see whether she plans to reactivate it? If not, IT would like the mapping to removed from the system (we'll keep the site, of course).
I have sent her an email and will let you know when she replies.
Lauren recently renewed her domain and wants to continue with the domain mapping. I asked her to check with her domain provider to see what might be the problem. Haven't heard back yet.
Hi I would like to check in on this issue.
We would like to either get the issue resolved or drop the mapping on the server in the next couple of weeks.
Thanks,
Lihua
Hi - I have written another email to Lauren to see if she has any updates. Will let you know.
FYI, we have removed the domain's expired cert, as well as the mapping configuration for this domain in web server.
if the user fixes the domain resolution at a later time and still desires to have mapping restored, please forward the request to itservices@gc.cuny.edu.
thank you.
- Status changed from Assigned to Resolved
Thank you Lihua - She never responded to my last email. I will let you know if she reponds. For now, I will close this issue.
- Status changed from Resolved to In Progress
Lihua Wang wrote:
FYI, we have removed the domain's expired cert, as well as the mapping configuration for this domain in web server.
if the user fixes the domain resolution at a later time and still desires to have mapping restored, please forward the request to itservices@gc.cuny.edu.
thank you.
Just wanted to update this ticket, the user has updated their CNAME for their laurenspradlin.info domain to point to commons.gc.cuny.edu.
As per Lihua's request, I have sent an email to itservices@gc.cuny.edu asking to remap the domain.
Going to reopen this ticket for now.
- Status changed from In Progress to Resolved
the domain has been mapped, together with the ssl generation.
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