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Feature #5342

Create auto-emails to people on Unconfirmed list to nudge towards completion

Added by Matt Gold over 3 years ago. Updated about 3 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
Registration
Target version:
Start date:
2016-03-18
Due date:
% Done:

0%

Estimated time:

Description

From a suggestion during a CAC subcommittee meeting -- create an email nudging people to complete the registration process after a certain amount of time has passed without confirmation of registration

Assigning to Boone though we will want UX work on this


Related issues

Related to CUNY Academic Commons - Bug #6530: Nudge emails not happening in 1.10 testResolved2016-10-28

History

#1 Updated by Boone Gorges over 3 years ago

  • Category name set to Registration
  • Assignee changed from Boone Gorges to Samantha Raddatz
  • Target version set to 1.10

I'll go ahead and make some suggestions for workflow, and assign to Sam for review:

1. A single nudge should take place 24 hours after the abandoned registration
2. Nudges should only go out for unfinished registrations if the username or email address has not been used in a subsequent successful registration
3. We should not send nudges for any existing abandoned registrations (some of which are several years old at this point)
4. Suggestions for language:

Subject: Your CUNY Academic Commons registration is pending
Message: Yesterday, you began to register for a CUNY Academic Commons account, but you didn't quite finish the process. Please confirm your email address by clicking the following activation link: [link]

#2 Updated by Matt Gold over 3 years ago

I like this!

#3 Updated by Samantha Raddatz over 3 years ago

Sounds great to me! Thanks for outlining, Boone.

#4 Updated by Boone Gorges about 3 years ago

  • Assignee changed from Samantha Raddatz to Boone Gorges

This should be a fairly quick task. I'll look early next week.

#5 Updated by Matt Gold about 3 years ago

Thanks, Boone.

#6 Updated by Boone Gorges about 3 years ago

  • Status changed from Assigned to Resolved

#7 Updated by Boone Gorges about 3 years ago

  • Status changed from Resolved to Testing Required

#8 Updated by Boone Gorges about 3 years ago

(note to self that I'm setting the nudge interval to 3 minutes to make testing easier - needs to be bumped to 24 hours after testing)

#9 Updated by Matt Gold about 3 years ago

Thank you, Boone. How should we test and who should be testing?

#10 Updated by Boone Gorges about 3 years ago

Nothing to test yet. I'll provide details when it's time for team testing next week.

#11 Updated by Boone Gorges about 3 years ago

Bugs are being tracked separately, so I'll close this one. #6530

#12 Updated by Boone Gorges about 3 years ago

  • Related to Bug #6530: Nudge emails not happening in 1.10 test added

#13 Updated by Boone Gorges about 3 years ago

  • Status changed from Testing Required to Resolved

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