Feature #5342: Create auto-emails to people on Unconfirmed list to nudge towards completion - CUNY Academic Commons - CUNY Graduate Center - Project Tracking System

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Feature #5342

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Create auto-emails to people on Unconfirmed list to nudge towards completion

Added by Matt Gold over 8 years ago. Updated about 8 years ago.

Status:

Resolved

Priority name:

Normal

Assignee:

Boone Gorges

Category name:

Registration

Target version:

1.10

Start date:

2016-03-18

Due date:

% Done:

Estimated time:

Deployment actions:

Description

From a suggestion during a CAC subcommittee meeting -- create an email nudging people to complete the registration process after a certain amount of time has passed without confirmation of registration

Assigning to Boone though we will want UX work on this

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Updated by Boone Gorges over 8 years ago

Category name set to Registration
Assignee changed from Boone Gorges to Samantha Raddatz
Target version set to 1.10

I'll go ahead and make some suggestions for workflow, and assign to Sam for review:

1. A single nudge should take place 24 hours after the abandoned registration
2. Nudges should only go out for unfinished registrations if the username or email address has not been used in a subsequent successful registration
3. We should not send nudges for any existing abandoned registrations (some of which are several years old at this point)
4. Suggestions for language:

Subject: Your CUNY Academic Commons registration is pending
Message: Yesterday, you began to register for a CUNY Academic Commons account, but you didn't quite finish the process. Please confirm your email address by clicking the following activation link: [link]

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