Feature #5342
closed
Create auto-emails to people on Unconfirmed list to nudge towards completion
Added by Matt Gold about 8 years ago.
Updated over 7 years ago.
Category name:
Registration
Description
From a suggestion during a CAC subcommittee meeting -- create an email nudging people to complete the registration process after a certain amount of time has passed without confirmation of registration
Assigning to Boone though we will want UX work on this
- Category name set to Registration
- Assignee changed from Boone Gorges to Samantha Raddatz
- Target version set to 1.10
I'll go ahead and make some suggestions for workflow, and assign to Sam for review:
1. A single nudge should take place 24 hours after the abandoned registration
2. Nudges should only go out for unfinished registrations if the username or email address has not been used in a subsequent successful registration
3. We should not send nudges for any existing abandoned registrations (some of which are several years old at this point)
4. Suggestions for language:
Subject: Your CUNY Academic Commons registration is pending
Message: Yesterday, you began to register for a CUNY Academic Commons account, but you didn't quite finish the process. Please confirm your email address by clicking the following activation link: [link]
Sounds great to me! Thanks for outlining, Boone.
- Assignee changed from Samantha Raddatz to Boone Gorges
This should be a fairly quick task. I'll look early next week.
- Status changed from Assigned to Resolved
- Status changed from Resolved to Testing Required
(note to self that I'm setting the nudge interval to 3 minutes to make testing easier - needs to be bumped to 24 hours after testing)
Thank you, Boone. How should we test and who should be testing?
Nothing to test yet. I'll provide details when it's time for team testing next week.
Bugs are being tracked separately, so I'll close this one. #6530
- Related to Bug #6530: Nudge emails not happening in 1.10 test added
- Status changed from Testing Required to Resolved
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