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Bug #6611

Zendesk overlay prevents clicking on elements throughout Commons sites

Added by Luke Waltzer over 2 years ago. Updated over 2 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
ZenDesk
Target version:
Start date:
2016-11-04
Due date:
% Done:

0%

Estimated time:

Description

Reporting that I had to enter the CSS below to the TLC site (cuny.is/tlc) to get the two right most menu items (Programs and About) to be clickable.

iframe#ticketSubmissionForm {
display: none;
}

Seems related to this issue -- https://redmine.gc.cuny.edu/issues/5792#note-20 -- but required a different fix. May there be a broader issue with the ticketing system interfering with site display across the Commons? This problem wasn't there earlier. I did change the header on the site this week, and played with moving the location of the menu, but ultimately kept it in the same spot.


Related issues

Related to CUNY Academic Commons - Bug #6599: Accept Friend button not workingDuplicate2016-11-04

Related to CUNY Academic Commons - Bug #6602: Add Friend button not workingResolved2016-11-04

History

#1 Updated by Boone Gorges over 2 years ago

  • Related to Bug #6599: Accept Friend button not working added

#2 Updated by Boone Gorges over 2 years ago

  • Related to Bug #6602: Add Friend button not working added

#3 Updated by Boone Gorges over 2 years ago

Ray, can you please look into a more general solution?

#4 Updated by Boone Gorges over 2 years ago

  • Assignee changed from Boone Gorges to Raymond Hoh

#5 Updated by Boone Gorges over 2 years ago

  • Subject changed from Ticket Submission Form Issue to Zendesk overlay prevents clicking on elements throughout Commons sites

#6 Updated by Raymond Hoh over 2 years ago

  • Category name set to ZenDesk
  • Status changed from New to Resolved
  • Target version set to 1.10

Thanks for finding this problem, Luke.

I've deployed a hotfix for this in commit d09c000.

This is live on production. You should be able to remove the display:none CSS declaration now.

#7 Updated by Boone Gorges over 2 years ago

Thank you, Ray!

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