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Feature #6677

Launching Discussion of Group Forum Emails

Added by Luke Waltzer almost 5 years ago. Updated over 4 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
Email Notifications
Target version:
Start date:
2016-11-11
Due date:
% Done:

0%

Estimated time:

Description

Though the new email format is awesome, I think we might refine a bit. At least two issues:

- The Group origin of the email gets lost in the current design (both because it's appended to the end of the subject, and only visible as third link in first sentence of email)
- The recipient's name is the largest visible element in the email, which feels spammy and is distracting.

Related to this ticket: https://redmine.gc.cuny.edu/issues/5991


Related issues

Related to CUNY Academic Commons - Feature #2325: Profile should have separate fields for first/last namesAssigned2012-12-03

Related to CUNY Academic Commons - Feature #8670: Group Forum NotificationsResolved2017-09-07

Related to CUNY Academic Commons - Support #5991: change format of autogenerated blog emailsResolved2016-09-08

History

#1 Updated by Raymond Hoh almost 5 years ago

Thanks for the helpful discussion about emails in this month's meeting.

My two cents regarding the email subject: Adding the author to the subject might not be necessary because the "From" email header should already contain the post author's name.

I also agree that the group name should be placed more prominently in the subject. Perhaps we can use the group slug instead of the group name in the email subject line since the group slug is generally shorter than the group name?

eg. [cac-community-team-project-planning] A reply was added to the topic "2016-2017 Friday Meeting Dates"

instead of:

"Boone Gorges" replied to the topic "2016-2017 Friday Meeting Dates" in the forum "CUNY Academic Commons Team"

This might also increase the usage to customize the group slug (or group link as we call it) (#307). So if more group admins decide to use this feature, we should make sure that group slug customization works the way we intend it to from a UX perspective.

#2 Updated by Luke Waltzer almost 5 years ago

Re: the salutation: it's a bit awkward to print the recipient's full name... this, combined with the large font size, prompt a spammy feel. Maybe just the first name?

#3 Updated by Matt Gold almost 5 years ago

I agree that just the first name would be great.

I like the idea of using the group slug. The body of the message would still state the name of the person who replied, right?

#4 Updated by Boone Gorges almost 5 years ago

A potential wrinkle for just using first names: I don't think we store them in a structured way at the moment. See #2325. This may be a good opportunity to address that ticket.

#5 Updated by Boone Gorges almost 5 years ago

  • Blocked by Feature #2325: Profile should have separate fields for first/last names added

#6 Updated by Boone Gorges almost 5 years ago

  • Assignee set to Raymond Hoh
  • Target version set to 1.11

#7 Updated by Raymond Hoh over 4 years ago

Circling back to this, can we come to some consensus for some items in this ticket?

  • Subject line - What format do we want to use?
  • Email "From" name - Currently, this is set to the post author's name. Should this be changed to something else like "Author Name (CUNY Academic Commons)"?
  • Salutation - Changing this to use the first name requires #2325 to be fixed first. Or we can change the salutation to something else.

#8 Updated by Raymond Hoh over 4 years ago

I'm going to make the following changes to group forum emails unless I receive any other feedback:

  • Subject line - Removing [CUNY Academic Commons] and replacing with either the group name or group slug
  • From name - Changing this from Author Name to Author Name (CUNY Academic Commons)
  • Salutation - Remove the "Hi X" line entirely.

#9 Updated by Luke Waltzer over 4 years ago

that looks good to me Ray-- thanks!

#10 Updated by Raymond Hoh over 4 years ago

  • Status changed from New to Testing Required

Changes made in https://github.com/cuny-academic-commons/cac/compare/34cf703f7c...ffb3b2b

I also decided to remove the "Hi NAME" salutation from all of our BuddyPress HTML emails except for group digests, since group digests repurposes the salutation to actually be useful.

This is available for testing on cdev.

Boone: I've updated the ACTION_REQUIRED document for 1.11.x since this requires a change to the email post type title.

#11 Updated by Boone Gorges over 4 years ago

  • Status changed from Testing Required to Staged for Production Release

Thanks for your work on this! I've made the change.

#12 Updated by Boone Gorges over 4 years ago

  • Tracker changed from Design/UX to Feature

#13 Updated by Boone Gorges over 4 years ago

  • Status changed from Staged for Production Release to Assigned

#14 Updated by Boone Gorges over 4 years ago

  • Related to Feature #2325: Profile should have separate fields for first/last names added

#15 Updated by Boone Gorges over 4 years ago

  • Blocked by deleted (Feature #2325: Profile should have separate fields for first/last names)

#16 Updated by Boone Gorges over 4 years ago

  • Status changed from Assigned to Resolved

#17 Updated by Raymond Hoh about 4 years ago

#18 Updated by Raymond Hoh almost 4 years ago

  • Related to Support #5991: change format of autogenerated blog emails added

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