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Design/UX #8891

Usability improvements for RBE Forum Attachments

Added by Raymond Hoh almost 2 years ago. Updated almost 2 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
Reply By Email
Target version:
Start date:
2017-11-06
Due date:
% Done:

0%

Estimated time:

Description

This ticket is to track some improvements for RBE Forum Attachments, introduced in 1.12.

- Add an email token describing that attachments are allowed on forum posts, as well as adding the filesize limit to the email.
- Send feedback email to RBE author if there is a problem parsing or adding an attachment when replying to a forum post via email.

History

#1 Updated by Raymond Hoh almost 2 years ago

  • Tracker changed from Bug to Design/UX
  • Status changed from New to Staged for Production Release

Similar to #6629, commit e755cba adds a line of text to the email footer denoting if attachments can be used when replying by email.

This is what it looks like:

Reply to this email to add your response to the thread.
Attachments are allowed for this email. Filesize limit is 3048 KB.
[Go to the discussion] to reply or catch up on the conversation.

Let me know if you want me to modify the "Attachments are allowed for this email" line.


Commit 45bb51e sends a feedback email to the RBE author if an attachment is not successfully added to the forum post when replying by email.

This is what the email looks like:

Hi there,

You attempted to post some attachments to the "%1$s" topic via email:
%2$s

Unfortunately, we were not able to include them into the forum post due to the following reasons:

%3$s

Please manually visit the forum thread to re-attach your files if possible.

We apologize for any inconvenience this may have caused.

Subject line: [CUNY Academic Commons] Your attachments could not be posted to the forum thread

Again, let me know if any of the copy needs to be altered.


Boone: I've updated the ACTION_REQUIRED list due to what is required for these changes to take effect.

#2 Updated by Matt Gold almost 2 years ago

Thanks, Ray. It would be nice to provide a link to the forum thread. Here's how I would revise the "Please manually visit" line

Please visit the forum post on the web to attach your files: [link]

or something like that

#3 Updated by Raymond Hoh almost 2 years ago

Sorry, I should have made it clear that:

- %1$s is the title of the forum topic
- %2$s is a link to the forum post
- %3$s are the reasons why the attachment failed to post

Let me know if the copy still needs to be amended.

#4 Updated by Matt Gold almost 2 years ago

Okay -- thanks for that clarification, Ray. I still do think we should use a different word than "manually" -- maybe something like "Please visit the forum post via your web browser to attach your file(s)."

Happy for others to rework that

#5 Updated by Raymond Hoh almost 2 years ago

I've modified the email copy to what you suggested, Matt.

#6 Updated by Matt Gold almost 2 years ago

Okay - thank you, Ray

#7 Updated by Boone Gorges almost 2 years ago

  • Status changed from Staged for Production Release to Resolved

This is now live, with the necessary mods made to the GES email template. Thanks, Ray!

#8 Updated by Raymond Hoh almost 2 years ago

Thanks!

I've also updated the documentation by adding a screenshot of the email footer:
https://help.commons.gc.cuny.edu/reply-by-email/

#9 Updated by Matt Gold almost 2 years ago

great -- thanks, Ray

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