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Feature #940

open

Communication with users after releases

Added by Matt Gold over 11 years ago. Updated about 10 years ago.

Status:
Assigned
Priority name:
Low
Assignee:
Dominic Giglio
Category name:
Redmine
Target version:
Start date:
2011-07-08
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Often, we need to communicate with users after a release (point or feature) to tell them that something they've requested is now fixed or some new feature is implemented. It's hard to remember, by the time the update is made to the site, who should be notified.

It would be cool if there was a way to add a feature to Redmine, I guess, though perhaps through Git, that would allow us to send notifications to interested parties upon release so that they could know that they could now try out the thing they had requested.

Right now, I'm going to do this manually by setting up an email and keeping it in my drafts folder, and then sending it when the release is done. But it would be cool if we could add a field to redmine tickets where we could add email addresses of requesters, and then when the update went live, they'd get an automated email that a link to the ticket and to the site, and then telling them to contact us again if anything else was needed. It would complete the feedback loop with users.

Maybe we'd need to add another status to differentiate tickets that have been resolved but not uploaded to the site and those that have.

Assigning this to Boone, for now, though there are many ways to possibly go about this. Also adding the community/dev teams as watchers.


Related issues

Has duplicate CUNY Academic Commons - Feature #2111: Connect Commons updates to Redmine TicketsDuplicateBoone Gorges2012-09-08

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