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Bug #20515

open

Is the Commons Down?

Added by scott voth 4 days ago. Updated 3 days ago.

Status:
New
Priority name:
Normal
Assignee:
Boone Gorges
Category name:
Server
Target version:
-
Start date:
2024-06-26
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

I am getting "The CUNY Academic Commons is experiencing technical problems."

Files

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Commons load time June 27 2024.mp4 (4.1 MB) Commons load time June 27 2024.mp4 Laurie Hurson, 2024-06-27 01:54 PM
Screenshot 2024-06-27 at 1.56.56 PM.png (784 KB) Screenshot 2024-06-27 at 1.56.56 PM.png Laurie Hurson, 2024-06-27 01:57 PM

Related issues

Related to CUNY Academic Commons - Bug #20520: CAC resposinveness/performanceDuplicate2024-06-29

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 #1

Updated by scott voth 4 days ago

Site is back up.

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 #2

Updated by Colin McDonald 3 days ago

I just noticed that it is back down.

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 #3

Updated by Laurie Hurson 3 days ago

I am seeing it is down now -- thursday morning

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 #4

Updated by Colin McDonald 3 days ago

Seems to be back up now.

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 #5

Updated by Laurie Hurson 3 days ago

Just an update: I am still experiencing significant slowness, and have had a few users reach out to me to ask about stability.

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 #6

Updated by Laurie Hurson 3 days ago

I think something might be going on with TLS handshake? See loading info at the bottom of the video, the data transfer just keeps running and TLS is called multiple times.

the info at the bottom also mentioned data transfer from newgcstudents.commons.gc.cuny.edu once and I dont know why and if thats related

Sorry for the long video

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 #7

Updated by Laurie Hurson 3 days ago

more details on newgcstudents site

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 #8

Updated by Boone Gorges 3 days ago

Thanks, Laurie. I've seen this sort of behavior before too, and hypothesized that it had something to do with the TLS handshake. But in those instances, it ended up looking like the TLS stuff was just a symptom of the underlying problem, which is a problem with the database connection.

I am at a loss for how to proceed.

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 #9

Updated by Raymond Hoh about 19 hours ago

  • Related to Bug #20520: CAC resposinveness/performance added
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