Project

General

Profile

Actions

Feature #12505

closed

Email subject lines

Added by Matt Gold over 4 years ago. Updated over 4 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
Email Notifications
Target version:
Start date:
2020-03-04
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Hi All --

I want to return to the subject of previous discussions on the subject line of group email notifications. I think we last discussed them here: https://redmine.gc.cuny.edu/issues/6677

I'm part of two academic programs that are using the Commons to communicate with students in place of a listserv. Our program coordinator needs to routinely send out messages to students, which has highlighted what I think is a problem in our current configuration.

When one is on a mobile device, especially, it's almost impossible to tell what the email is about from the limited view of the subject line given the way it is configured. I'm concerned that this results in fewer students reading these important emails.

I've attached screenshots of views of the messages in Gmail desktop and in Mail on an iPhone. I want to point you all especially to the mobile view.

In thinking about how to address this, we need to consider how widespread of a problem it is, and even whether it is a problem. But I would argue that it is.

And in terms of a solution, we could rethink the order of the subject line -- or, possibly, give group admins a choice in how the subject line is arrayed (ie, some may be fine with the current order, while others may want to rearrange the elements of topic, poster, and group name.

We can definitely discuss this at an in-person meeting, but I wanted to begin discussion here. I'm assigning to Luke first for his feedback but would love anyone interested to chime in.


Files

Screen Shot 2020-03-04 at 6.27.06 PM.png (159 KB) Screen Shot 2020-03-04 at 6.27.06 PM.png Desktop Gmail view Matt Gold, 2020-03-04 06:35 PM
Inbox - mattgold@gmail.com.png (169 KB) Inbox - mattgold@gmail.com.png iPhone Inbox mobile view Matt Gold, 2020-03-04 06:35 PM

Related issues

Related to CUNY Academic Commons - Bug #9085: Email notification for group doc creationResolvedRaymond Hoh2018-01-12

Actions
Related to CUNY Academic Commons - Feature #8670: Group Forum NotificationsResolvedRaymond Hoh2017-09-07

Actions
Related to CUNY Academic Commons - Feature #12332: Limit length of email subject triggered by event activity when activity is linked to multiple groupsResolvedRaymond Hoh2020-01-27

Actions
Related to CUNY Academic Commons - Feature #15675: Group Email Subject line editResolvedRaymond Hoh2022-03-18

Actions
Actions

Also available in: Atom PDF