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Design/UX #14217

Design/UX #13998: Homepage Redesign

Links by role for Shortcuts section

Added by Colin McDonald 7 months ago. Updated 8 days ago.

Status:
New
Priority name:
Normal
Assignee:
Category name:
Documentation
Target version:
Start date:
2021-03-22
Due date:
% Done:

0%

Estimated time:

Description

I mentioned in the community call on Friday that I could use help from Scott, Marilyn, Laurie, and anyone else on what links to show in the role-specific Shortcuts section of the redesigned member / logged-in homepage. See attached for the wireframe of that, and the full wireframes linked below. Here is my work-in-progress compilation of the links, organized by roles that we offer during registration:

https://docs.google.com/document/d/179hOptPJwdOtQ8mjWhAJkQi-uWhLKG8g6Zce92cGmBI/edit?usp=sharing

I think some repetition of links makes sense, especially to common help requests and the documentation we've spent the most time putting together, as well as especially relevant things right now like online learning/teaching. I could see this shifting over time. Welcoming any other thoughts, though.

Wireframes:
https://www.figma.com/proto/SKHemDoAkUuZvbISxLfBjW/CUNY-Wireframes?node-id=130%3A109&scaling=min-zoom

shortcut-section.png (37.3 KB) shortcut-section.png Colin McDonald, 2021-03-22 07:25 PM

History

#1 Updated by Laurie Hurson 7 months ago

Thanks for starting the Google Doc Colin, I added a few suggestions and questions there.

Just wondering- will we be able to change these shortcuts easily, similar to how we are planning a tool to update features sites and groups? I am wondering because it might be nice to update the shortcuts every so often if a new InCommon post, or piece of documentation is created, in order to point people to those spaces.

Another thought I had while reading through the list of shortcuts: the shortcuts needed may be different for new vs. already existing users. For example, a 10-year commons user may not need to see a shortcut to "new to the commons". So, while a new user may need help and guidance, an already existing user may benefit from other shortcuts for their role.

Would we consider having a shortcuts menu for a new users for x amount of time (a week?) before they see the shortcuts associated with their role? This may complicate things so feel free to ignore.

#2 Updated by Boone Gorges 7 months ago

I'd envisioned a system where the links were hardcoded in the codebase, which means that they are not trivial to change - mods would have to go through the dev team and release process. It is certainly possible to build a tool that allows members of the CAC team to manage the links in a UI, though it adds some technical and UX complexity (we'd need ways to visualize and indicate the member-type to which a link belongs, etc).

I'd recommend not yet introducing heuristics for "account age". It complicates the infrastructure, and the benefits are not certain. I suggest starting simple, but taking careful note post-release (perhaps supported by analytics data) of the kinds of additional links that might be useful for certain types of users, and expanding our offerings in future releases.

#3 Updated by Laurie Hurson 7 months ago

Thanks for this insight Boone.

For now, the hard coding sounds like the best option and maybe in the future we can think through a tool that will allow the team manage the links.

Point taken re: account age. Perhaps once the shortcuts area has been in place for a semester we can pull analytics on most clicked/used links.

#4 Updated by Colin McDonald 7 months ago

Thanks for helping us work through this, Boone and Laurie. I just went through and cleaned up the feedback and the text -- I settled on four links for each role, and I tried to make them as clear and concise as possible. We were using "Commons" and "on the Commons" a lot as descriptors, which was getting redundant I thought. Scott, thanks for your suggestions as well which are in there now. Perhaps we could all take another spin through and then close this up?

Laurie, regarding your point about including In Common links dynamically, I think we can pull those into the Latest News feed in the wireframes. I started #14256 just now to make sure that we pull from both the Commons news blog and In Common -- new posts to either should get plenty of air in that space, given how much those are both updated.

#5 Updated by Sonja Leix 7 months ago

This list is looking great!

#6 Updated by scott voth 7 months ago

Looks great to me too.

#7 Updated by Luke Waltzer 14 days ago

Sorry I'm late to this, getting here by reviewing copy on logged in home page. I think I missed discussion of "role" setting in team meetings. Is there a discussion somewhere of where/how roles will be defined, and how this feature would prioritize when there are multiple roles?

#8 Updated by Colin McDonald 13 days ago

Hi Luke, we'd discussed setting roles via the Role section you're required to check off when you register, and which you can change when editing your profile. As for multiple roles, that's a good point that I don't think we've addressed yet on a technical level. I'll be sure to ask Boone, if he doesn't chime in here himself.

One simple solution might be creating a more general collection of top-level links that we show to anyone with multiple roles, whatever those roles might be. We could also potentially have the role-specific collections cycle, if that's not too complex. I don't know how we'd prioritize one role over another, since it's a standard multiple-choice checkbox when selecting.

#9 Updated by Boone Gorges 8 days ago

Colin is correct on the mechanism that we use to determine user Role.

For the purposes of this ticket, I'd suggest that we internally decide on an order of preference for the roles. For example, if someone is both 'Staff' and 'Alumnus', we might decide that it's generally more salient to show 'Staff' links. As a starting place, we might consider the following order:

Administrator
Faculty
Staff
Undergraduate Student
Graduate Student
Alumnus/a
Postdoc
Other

Users with more than one Role would see the links from the matching Role that's highest in this list.

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