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Design/UX #14217

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Design/UX #13998: Homepage Redesign

Links by role for Shortcuts section

Added by Colin McDonald over 1 year ago. Updated 11 months ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
Home Page
Target version:
Start date:
2021-03-22
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

I mentioned in the community call on Friday that I could use help from Scott, Marilyn, Laurie, and anyone else on what links to show in the role-specific Shortcuts section of the redesigned member / logged-in homepage. See attached for the wireframe of that, and the full wireframes linked below. Here is my work-in-progress compilation of the links, organized by roles that we offer during registration:

https://docs.google.com/document/d/179hOptPJwdOtQ8mjWhAJkQi-uWhLKG8g6Zce92cGmBI/edit?usp=sharing

I think some repetition of links makes sense, especially to common help requests and the documentation we've spent the most time putting together, as well as especially relevant things right now like online learning/teaching. I could see this shifting over time. Welcoming any other thoughts, though.

Wireframes:
https://www.figma.com/proto/SKHemDoAkUuZvbISxLfBjW/CUNY-Wireframes?node-id=130%3A109&scaling=min-zoom


Files

shortcut-section.png (37.3 KB) shortcut-section.png Colin McDonald, 2021-03-22 07:25 PM
Screenshot_2021-10-27_16-53-34.png (78.5 KB) Screenshot_2021-10-27_16-53-34.png Boone Gorges, 2021-10-27 05:54 PM
Screenshot_2021-10-27_16-53-22.png (49.8 KB) Screenshot_2021-10-27_16-53-22.png Boone Gorges, 2021-10-27 05:54 PM
Actions #1

Updated by Laurie Hurson over 1 year ago

Thanks for starting the Google Doc Colin, I added a few suggestions and questions there.

Just wondering- will we be able to change these shortcuts easily, similar to how we are planning a tool to update features sites and groups? I am wondering because it might be nice to update the shortcuts every so often if a new InCommon post, or piece of documentation is created, in order to point people to those spaces.

Another thought I had while reading through the list of shortcuts: the shortcuts needed may be different for new vs. already existing users. For example, a 10-year commons user may not need to see a shortcut to "new to the commons". So, while a new user may need help and guidance, an already existing user may benefit from other shortcuts for their role.

Would we consider having a shortcuts menu for a new users for x amount of time (a week?) before they see the shortcuts associated with their role? This may complicate things so feel free to ignore.

Actions #2

Updated by Boone Gorges over 1 year ago

I'd envisioned a system where the links were hardcoded in the codebase, which means that they are not trivial to change - mods would have to go through the dev team and release process. It is certainly possible to build a tool that allows members of the CAC team to manage the links in a UI, though it adds some technical and UX complexity (we'd need ways to visualize and indicate the member-type to which a link belongs, etc).

I'd recommend not yet introducing heuristics for "account age". It complicates the infrastructure, and the benefits are not certain. I suggest starting simple, but taking careful note post-release (perhaps supported by analytics data) of the kinds of additional links that might be useful for certain types of users, and expanding our offerings in future releases.

Actions #3

Updated by Laurie Hurson over 1 year ago

Thanks for this insight Boone.

For now, the hard coding sounds like the best option and maybe in the future we can think through a tool that will allow the team manage the links.

Point taken re: account age. Perhaps once the shortcuts area has been in place for a semester we can pull analytics on most clicked/used links.

Actions #4

Updated by Colin McDonald over 1 year ago

Thanks for helping us work through this, Boone and Laurie. I just went through and cleaned up the feedback and the text -- I settled on four links for each role, and I tried to make them as clear and concise as possible. We were using "Commons" and "on the Commons" a lot as descriptors, which was getting redundant I thought. Scott, thanks for your suggestions as well which are in there now. Perhaps we could all take another spin through and then close this up?

Laurie, regarding your point about including In Common links dynamically, I think we can pull those into the Latest News feed in the wireframes. I started #14256 just now to make sure that we pull from both the Commons news blog and In Common -- new posts to either should get plenty of air in that space, given how much those are both updated.

Actions #5

Updated by Sonja Leix over 1 year ago

This list is looking great!

Actions #6

Updated by scott voth over 1 year ago

Looks great to me too.

Actions #7

Updated by Luke Waltzer about 1 year ago

Sorry I'm late to this, getting here by reviewing copy on logged in home page. I think I missed discussion of "role" setting in team meetings. Is there a discussion somewhere of where/how roles will be defined, and how this feature would prioritize when there are multiple roles?

Actions #8

Updated by Colin McDonald about 1 year ago

Hi Luke, we'd discussed setting roles via the Role section you're required to check off when you register, and which you can change when editing your profile. As for multiple roles, that's a good point that I don't think we've addressed yet on a technical level. I'll be sure to ask Boone, if he doesn't chime in here himself.

One simple solution might be creating a more general collection of top-level links that we show to anyone with multiple roles, whatever those roles might be. We could also potentially have the role-specific collections cycle, if that's not too complex. I don't know how we'd prioritize one role over another, since it's a standard multiple-choice checkbox when selecting.

Actions #9

Updated by Boone Gorges about 1 year ago

Colin is correct on the mechanism that we use to determine user Role.

For the purposes of this ticket, I'd suggest that we internally decide on an order of preference for the roles. For example, if someone is both 'Staff' and 'Alumnus', we might decide that it's generally more salient to show 'Staff' links. As a starting place, we might consider the following order:

Administrator
Faculty
Staff
Undergraduate Student
Graduate Student
Alumnus/a
Postdoc
Other

Users with more than one Role would see the links from the matching Role that's highest in this list.

Actions #10

Updated by Colin McDonald about 1 year ago

Just following up here from last Friday's meeting, we were in agreement on Boone's proposal to simply prioritize one role over others for multi-role users in accordance with the list in the last comment.

We also want to give people a heads up that this is being populated by role. Sara, can we add a subtle line about this in the design? Perhaps underneath the Shortcuts header? I think it could say something like "Handy links based on your profile role(s)" and then the "profile roles" phrase could link out to your profile edit view where roles are visible and changeable. Here's mine for example:

https://commons.gc.cuny.edu/members/colinmcd/profile/edit/group/1/

Actions #11

Updated by Matt Gold about 1 year ago

Thank you, Colin -- I like this idea, though I don't love "handy." Linking to the role interface is a great idea

Actions #12

Updated by Colin McDonald about 1 year ago

"Useful links based on your profile role(s)" would be an alternative, thanks Matt.

Actions #13

Updated by Matt Gold about 1 year ago

Perfect!

Actions #14

Updated by Colin McDonald about 1 year ago

  • Assignee changed from scott voth to Sara Cannon

Thanks Matt, I'm changing the assignee to Sara so she can add this line in the Figma file.

Actions #15

Updated by Boone Gorges about 1 year ago

  • Assignee changed from Sara Cannon to Boone Gorges

Reassigning to myself for implementation.

Actions #16

Updated by Boone Gorges about 1 year ago

  • Category name changed from Documentation to Home Page
  • Status changed from New to Testing Required

This is built and ready to test.

Actions #17

Updated by Colin McDonald about 1 year ago

This is looking good to me, we just need to get that "Useful links based on your profile role(s)" line underneath the shortcuts header with a link to your profile edit view. Here's mine:

https://commons.gc.cuny.edu/members/colinmcd/profile/edit/group/1/

Sara, maybe you want to update the Figma file with it and then Boone can add it in?

Actions #18

Updated by Boone Gorges about 1 year ago

I've added a preliminary version of this gloss text. The way I've done it is fairly ugly, so hopefully Sara has a better idea. See screenshots.

Actions #19

Updated by Sara Cannon about 1 year ago

  • Category name changed from Home Page to Documentation
  • Status changed from Testing Required to New
  • Assignee changed from Boone Gorges to scott voth

Looking good! Lets set it in poppins: https://share.getcloudapp.com/xQujndPX

Actions #20

Updated by Boone Gorges about 1 year ago

Sounds good. I've made the change.

Actions #21

Updated by Boone Gorges about 1 year ago

  • Category name changed from Documentation to Home Page
  • Status changed from New to Testing Required
Actions #22

Updated by Colin McDonald 12 months ago

This has been working well for me in testing.

Actions #23

Updated by Boone Gorges 11 months ago

  • Status changed from Testing Required to Staged for Production Release
Actions #24

Updated by Boone Gorges 11 months ago

  • Status changed from Staged for Production Release to Resolved
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